How we hold ourselves accountable.

Cosmetovigilance is the formal monitoring of adverse reactions to cosmetic products. BIOSAR runs an internal cosmetovigilance system aligned with EU Cosmetics Regulation 1223/2009 and SFDA cosmetovigilance guidance. Pharmacists and consumers can report reactions directly through the contact form or to the email on every product label. Reports are triaged within five working days, escalated to the responsible person under EU rules, and used to update the Product Information File when patterns appear. Severe reactions trigger a batch hold within twenty-four hours.

Environmental impact is measured at three points: packaging, formulation, and manufacturing. Bottles are PET or PCR-PET where the dispenser allows. Boxes are FSC-certified paperboard with mineral inks. We do not formulate with microplastics or microbeads, and we do not use ingredients that the EU SCCS has flagged as persistent in marine ecosystems. Manufacturing water consumption is measured per batch and benchmarked against ISO 14001 reference figures.

Supply-chain ethics covers three commitments. First, halal-conscious sourcing: we audit suppliers against MUI / GSO 2055 standards where the ingredient permits. Second, fair-trade where applicable: when an active is grown by smallholder cooperatives, we source through certified channels. Third, supplier audit framework: every active and excipient supplier signs an annual code of conduct covering child labour, fair wages, and environmental compliance. Contracts include an audit-on-demand clause.